Trip Insurance

We strongly recommend all our guests purchase Trip Cancellation, and/or Medical and Evacuation Insurance. Acera Insurance, located in Vernon BC, are highly recommended and provide a free quote. They work with the Adventure Tourism industry in British Columbia ( BLBCA, Helicat Canada, etc).

Acera Insurance

Waiver of Liability

Every adult is required to sign a Waiver of Liability in person. Kids can be added to their parents waiver. Please have all members of your group review the waiver at home well in advance of your trip so everyone is aware of what you will be required to sign. Waivers will be be filled out in person and witnessed by your custodian.

Read the Waiver

Booking Policy

  • Once you have booked with us we assume you have read and accepted all terms and conditions on our website.
  • Group leaders must acknowledge all members of their group have read and understood our waiver and booking policy.
  • Reservation DEPOSIT payments are NON-REFUNDABLE.
  • KMH Inc. reserves the right to cancel a trip at any time.

Trip Leader Responsibilities

  • Ensure that each member of the group has been made aware of and has read the waiver
  • Group trip payments and relaying info to and among the all members of their group

Summer Cancellation Policy

  • All deposits are non-refundable
  • No refunds will be given due to weather (smoke, rain, snow etc.)
  • If your group cancels there is the possibility to resell your trip
  • Carlyle is not responsible for selling your trip but will try to help
  • All cancellations must be made in writing (email ) to our office; reservations@kmhbc.com.

Summer Payment Schedule

  • A $500 non-refundable deposit to secure your dates
  • Full payment due 30 days after deposit

Payments can be made by:

  • Canadian Cheque
  • U.S. Cheque. * exchange rate is determined when our bank deposits your cheque into our account.
  • E-transfer ( preferred method)
  • Mastercard/Visa ( 3.5% fee)

Winter Cancellation Policy

  • All initial deposits are non-refundable
  • No refunds will be given due to weather or helicopter delay days
  • If your group cancels there is the possibility to resell your trip, the new group must be approved by Carlyle Lodge
  • Carlyle is not responsible for selling your trip but will try to help
  • An admin Transfer fee of $2,000.00 will be charged to the cancelling group
  • All cancellations must be made in writing (email ) to our office; reservations@kmhbc.com.

Reselling Your Trip

Option A: You sell to new group

  • An admin Transfer fee of $2,000.00 will be charged to the cancelling group
  • Trips can be only be transferred to other groups approved by KMH Inc.
  • The group selling their trip is responsible for collecting any monies from the new booking party.
  • We will not refund any monies already paid. 

Option B: Carlyle Re-books Trip

  • An admin Transfer fee of $2,000.00 will be charged.
  • KMH will strive to resell your trip at the full price you have paid. If however we have to resell your trip at a discounted rate any difference in price will be deducted from any refund we credit you

Winter Payment Schedule

Payments can be made by:

  • Canadian Cheque
  • U.S. Cheque. * exchange rate is determined when our bank deposits your cheque into our account.
  • E-transfer ( preferred method)
  • Mastercard/Visa ( 3.5% fee)

Scenario uno: Booking made 1 year in advance of a ski trip

Two payments are required.

  • A non-refundable deposit of 25% of trip cost at time of booking
  • A Final Payment due Sept 30 prior to your trip date
  • Your trip is not confirmed until our office receives your deposit payment

Scenario dos: Booking for more than 1 yr in advance of a ski trip

  • 1st non-refundable payment of $2,000 is due at time of booking. Trip is not confirmed until we receive your payment.
  • 2nd non-refundable payment of $10,000 is due January 30th of ski season prior to your trip. (8 months or more prior to your trip)
  • 3rd non-refundable payment in full is due Sept 30 prior to your ski trip

Now a days most backcountry lodges are booking yrs in advance. Carlyle is no exception . We often take bookings 3+ yrs in advance. To accommodate folks we adjust payments for this. Contact Melissa Saarinen (mountain.jenna@gmail.com) 250 353 1094 at her office for more info on booking inquires for more than 1 year in advance of a trip date.

Reservations made more than one year in advance may be subject to a price increase .

This is of course due to increases of operating costs beyond our control. Prices for everything always have a habit of increasing, a sad fact of life. Although we strive to keep costs down, it’s only logical to expect a price increase beyond a year of booking. In the past our industry has seen yearly increases in the range of 5 to 10%.

Weather Delays

Carlyle is in remote mountain terrain. We have been able to regularly helicopter exchange with minimal delays in the past but there is no guarantee that we will be able to fly on the scheduled exchange day. There is the chance of no fly days. Kaslo is also in a remote location, provide ample time for driving and be aware of weather conditions. Give yerself extra travel time in case there are any unforeseen delays.

  • “In going” groups are responsible for any added expenses such as accommodations and meals
  • “Out coming” groups are not charged for lodge rental

Evacuation

KMH Inc does not cover ANY emergency Evacuation costs. These costs are the sole responsibility of the individual or group

We stand by our strict policy but we are still human! We will consider every circumstance and try to do our best to come up with a solution that can work for everyone. No promises as it all depends on what hurdles get thrown our way! However, we want you all to be able to experience your week at Carlyle while we still maintain a healthy business.